Main purpose of the job:

Sycurio is seeking a highly motivated and experienced Renewal Manager/Account Manager to join our US (NorthEast) team. The successful candidate will be responsible for managing a defined portfolio of Sycurio customers, with a strong focus on driving renewals, Gross Revenue Retention (GRR), and revenue growth. This role is critical in ensuring customer retention, reducing churn, and identifying opportunities for account expansion. The Renewal Manager/Account Manager will work closely with Customer Success, Sales, Finance, and Legal to secure timely renewals and maximize account value.

As a trusted advisor, the Renewal Manager/Account Manager will reinforce the value of Sycurio’s payment security and compliance solutions, helping customers continue to benefit from secure, PCI-compliant, omnichannel payment experiences.

Key Responsibilities:

• Manage the end-to-end renewal and account lifecycle for a defined portfolio of enterprise and mid-market customers.
• Proactively engage customers to review value, usage, and renewal options, ensuring contracts are renewed on time.
• Negotiate renewal pricing, terms, and conditions in collaboration with internal teams to maximize revenue.
• Identify and mitigate risks of non-renewal by developing tailored retention and growth strategies.
• Partner with Customer Success Managers to align on customer health, adoption, and expansion opportunities.
• Identify and pursue upselling and cross-sell opportunities, driving additional revenue within existing accounts.
• Maintain accurate and up-to-date forecasts and account records in CRM systems (e.g., HubSpot).
• Track and report on renewal, retention, and expansion metrics, including GRR, churn, and upsell activity.
• Continuously improve account and renewal workflows to increase efficiency and enhance customer experience.
• Educate customers on product updates and enhancements, such as Sycurio. Digital and API integrations, to increase adoption and loyalty.

Key Performance Indicators (KPIs):

• Renewal Rate (% of contracts renewed and on time).
• Gross Revenue Retention (GRR) and Net Revenue Retention.
• Churn Rate, reduce customer churn and improve retention to meet and exceed performance targets.
• Expansion and Upsell Revenue (number of opportunities and value generated).

Key qualifications, skills, experience:

• Proven experience in account management or client-facing roles, preferably in a global or multinational environment.
• Experience with SaaS or technology-based products/services.
• Strong understanding of account management principles, including customer lifecycle management, retention strategies, and advocacy programs.
• Strategic thinker with the ability to anticipate customer needs and identify growth opportunities.
• Skilled in analyzing customer data and metrics to drive actionable insights and business outcomes.
• Ability to collaborate effectively with cross-functional teams (Sales, Marketing, Product, Support).
• Proficiency in negotiation and conflict resolution to maintain positive customer relationships.
• Strong organizational and time management skills; able to manage multiple priorities efficiently.
• Strong interpersonal and communication skills; able to build trusted relationships with customers and internal teams.
• Excellent problem-solving and critical thinking abilities, with a focus on creative solutions that drive account value.
• Adaptable and resilient in fast-changing environments; able to maintain composure under pressure.
• Enthusiastic about learning Sycurio’s products, services, and value propositions.
• Sets high standards for performance and accountability, consistently striving to exceed targets and KPIs.

Benefits & Culture:

We offer a competitive salary and bonus plan, healthcare and dental, 401k, a discount platform and an excellent PTO offering.

Sycurio is well funded and growing fast, you’ll be joining an organization that combines an entrepreneurial ‘start-up’ culture with the professionalism of a mature and established business. This is a fabulous opportunity to gain experience on a variety of commercial matters of an international business.

An Equal Opportunity Employer: Sycurio believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.